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IT Help Desk

IT Help Desk

Tech trouble? We have your back

Real people, seven days a week

Locked out of BerryLink, stuck off the Wi-Fi, or watching your laptop make a strange noise the night before a paper is due? The IT Help Desk is here for students, faculty and staff.

A student wearing headphones working on a laptop
Resources for Current Students Faculty and Staff Resources

Scheduled maintenance: BerryLink and campus email will be unavailable Sunday, November 1, from 1 AM to 5 AM for upgrades ahead of Spring 2027 registration on November 3.

Get help

Four ways to reach us

Live chat

7 AM to midnight daily

Chat from the help icon in BerryLink. Average wait is under three minutes.

Call

(541) 555-0170

Staffed 7 AM to midnight. After hours, urgent outages go to the on-call technician.

Tech Bar

Hollis Library, lower level

Walk in Monday to Friday, 9 AM to 7 PM, for hands-on help and repairs.

Hollis Library hours

Submit a ticket

Any time

Open a ticket in BerryLink under Tech Support. Most are answered within one business day.

Popular services

  • BerryNet Wi-FiConnect to BerryNet with your BerryLink login. Guests can use BerryNet-Guest for 24 hours.
  • Multi-factor authenticationRequired for BerryLink and email. Set up the authenticator app and a backup phone number.
  • PrintingPrint from any device to stations in Hollis, Bramble Commons and every residence hall. Students get $40 in print credit each term.
  • Free softwareMicrosoft 365, statistics packages, design tools and antivirus software at no cost while you are enrolled.
  • Laptop loansBorrow a laptop for up to seven days while yours is in for repair.

Quick answers

Help Desk lead Sam Ortiz and the team keep these up to date. Email sortiz@tumbleberry.site with suggestions.